On this page, you will find all the information you need to:
- Schedule your first appointment
- Become familiar with the Busonera hospital
- Prepare for your first appointment
- Understand our approach to cancer
- Become familiar with the Day Hospital
- Understand Hospital admission
Remember, if you have been diagnosed with cancer, and you are registered with the National Health Service, you have the right to:
- an exemption from co-payment for examinations and treatments related to your illness: the doctor must certify the diagnosis on the regional exemption form that must be taken to your ULSS office where they will issue a special card for the exemption;
- the recognition of civil invalidity.
To find out more about health care for foreign citizens and citizens non-registered with the National Health Service click here.
Your first appointment at the IOV can fall under two categories:
- National Healthcare System (NHS): a referral from your treating physician (general practitioner, NHS specialist doctor or hospital doctor) is required. In general, at the time of booking, it is not possible to choose a specialist.
Here, you will find instructions on how to book and – if you are not exempt – to pay for your visit;
- Private practice (paid visits): access is self-referral with the specialist of choice. A doctor’s referral is not necessary.
Here, you will find instructions on how to schedule and pay for your private practice appointment.
If for any reason you have to cancel your appointment, be reminded that you are required to inform us.
All diagnostic tests and scheduled appointments take place at the Busonera hospital, with the exception of Radiotherapy services, which are provided in the building of the same name, located in the area of the Padua Hospital.
Here, you will find the directions on how to reach the Busonera hospital. Non self-sufficient persons can access the hospital by car. The back entrance of the Busonera hospital is free of architectural barriers and wheelchairs are available in the entry way.
When you enter the Busonera hospital from the main entrance, you will immediately find on your left the “Volunteer Corner”, where you will be greeted by volunteers from the different associations operating inside the IOV. They can help you find your way in the hospital and provide you with information pamphlets. The Public Relations Office (URP) can be found just past the automatic door, and to your right. It is open Monday to Friday from 9.00 am to 2.00 pm and is available to provide general information on the Institute and its services as well as record your complaints, suggestions and compliments.
Further on, you will find the centralized scheduling windows (CUP – tel 840 00 06 64) where you will present your doctor’s referral and be checked in for your appointment. You will be directed to the location of the examination room. If your appointment is for one of the following units, please go there directly and present your referral.
We recommend that you bring all your health records with you. Once our highly qualified and trained staff have examined them, they will be able to answer all your questions and address your concerns.
Asking questions is important because knowledge can be a powerful tool. Although every cancer patient is different, many of our patients agree that knowing more about their disease makes them feel more comfortable, increases their decision-making capacity and allows them to take an active role in defining the treatment path proposed by the doctors.
For this reason, we suggest you bring a list of questions to ask the doctor at your first appointment. If possible, it would be helpful that you bring a family member or friend who can participate in the discussion, take notes or simply listen and provide support.
If, in the days following your first appointment, you have further questions, do not hesitate to contact the unit that took care of you. If the doctor who visited you is absent, do not worry: your questions are recorded in a computerized medical record and you will receive an answer in the shortest time possible.
For psychological support and care, patients and loved ones can be referred to the special psycho-oncology unit at the IOV. Ask your doctor about this service.
At the IOV, multidisciplinary clinics and multidisciplinary oncology groups are dedicated to a specific tumor and made up of different medical specialists and other paramedical professionals.
This means that medical specialists from different disciplines (oncologist, surgeon, radiologist, anatomist, radiotherapist, geneticist, etc.), nurses and other health professionals work together to take care of you. Each member of this team of experts – chosen according to your specific needs – provides their professionalism and experience for the diagnosis and treatment of your cancer. Sharing of skills will ensure a personalized and optimal care pathway, according to the internationally recognized best practices.
During treatment, you will become familiar with the nurses who play an important role in your care. They will offer you, among other things, explanations and practical advice on how to handle any of the problems related to your treatment. Their competence, knowledge and understanding will help you throughout your care pathway.
If you want to know more about the activity of multidisciplinary clinics and multidisciplinary groups, click here.
The complex pharmacological therapies (chemotherapy, administration of biological or experimental drugs), supportive therapies (transfusions, hydration, antibiotic administration, …) and some diagnostic-therapeutic procedures (thoracentesis, rachicentesis, paracentesis) are performed in the Cancer Day Hospital.
The Day Hospital is located on the second floor of the Busonera hospital and is open from Monday through Friday from 8 am to 5 pm. It was inaugurated in 2014 and was designed following the principles of humanization of care. It has 17beds and 32 armchairs; 14 chairs are dedicated to the “Pink Room”, a room reserved for breast cancer patients. There is also an office for the doctor on call as well as a refreshment area that provides food and drink for a quick breakfast or snack.
You will be referred to the Day Hospital after your appointment with the oncologist, who will prescribe the appropriate therapy. The appointment takes place in one of the clinics located on the first floor. At the end of the visit, the doctor will issue a discharge letter indicating the number of your booking: you will proceed to the waiting room of the Day Hospital, on the second floor. When your number is called, you will be taken to one of the rooms where you will start your treatment. We guarantee that the waiting time will be as short as possible.
Your prescribed treatment is entrusted to the nursing staff, present in each room, who will take care of you throughout your stay. Treatment times vary, from a few minutes to a few hours. During infusion, there are usually no undesirable effects; if they occur, they are usually mild and are promptly treated.
No special clothing or nightwear is required: only we recommend that you wear comfortable clothes.
While receiving treatment you can read, listen to music or use your electronic devices. Free wi-fi is available. Obviously, you can also interact with the nursing staff present in the room, to clear up any doubts and receive further information.
Should hospitalization become necessary – be it scheduled or urgent – the first step will be the admissions process, which has two aspects: clinical and administrative.
- Clinical admission is the moment when the nursing staff of the department will collect the clinical-care information necessary for the subsequent stages of the hospitalization procedure. You will be asked questions about your health status, about any treatments carried out in the past and other aspects that will allow us to contact the specialists best suited to your needs.
- Administrative admission is the moment when our staff, based on the information obtained in the phase of clinical admission, will perform all the administrative formalities necessary for admission to the hospital.
In case of planned hospitalization, the staff in charge of scheduling will tell you what documents and personal effects to bring with you.