To schedule an appointment under the NHS

To schedule an appointment for Specialist Outpatient services (first appointment, follow-up, outpatient diagnostic tests, chemotherapy/radiotherapy treatment), a referral from the treating physician (primary physician, NHS medical specialist or hospital physician) is required.

In general, at the time of booking, it is not possible to choose the specialist who will perform the service.
For all medical consultations or exams, it is recommended that you bring all the relative health documentation with you.

Padua
840 000 664 (from a landline phone)
049 823 9511 (from mobile phone)
Monday through Friday, from 7.30 am to 5.00 pm

Castelfranco Veneto
0423 728 898 (from a landline phone)
840 800 811 (from mobile phone)
Monday through Friday, from 8.00 am to 6.00 pm; Saturday from 8.00 am to 12.00 pm

Please indicate the condition for which the appointment is requested

Unified Booking Center (CUP) counters 
on the mezzanine floor of the Busonera hospital
from Monday through Friday from 8:00 to 17:30; Saturday from 8:00 to 14:00

on the ground floor of the Ospedale San Giacomo in Castelfranco Veneto
(only for the services to be performed in that venue)
from Monday through Friday, from 8.00 am to 4.00 pm

counters of the Padova City Hospital and of the ULSS 6

E-mail
write to prenotazioni@iov.veneto.it
Attach health card, referral with the diagnostic query
and, for control visits, the report from the previous visit.

Fax
049 8215780
Attach health card, referral with the diagnostic query
and, for control visits, the report from the previous visit.

Oncology and surgical oncology visits

For the first oncology or surgical oncology visit the referral must include:

  • the words “prima visita oncologica/chirurgica oncologica” (“first oncology/surgical oncology visit”) if the patient does not have the “048” exemption (i.e. no exemptions or other exemptions);
  • the words “visita oncologica/chirurgica oncologica controllo” (“oncology/surgical oncology control visit”), specifying “primo contatto” (“first contact”) in the notes, if the patient already has the “048” exemption;
  • A B or D priority should be indicated, whenever possible.

For the oncology or surgical oncology control visits the referral must include:

  • the words “visita oncologica/chirurgica oncologica di controllo” (“oncology/surgical oncology control visit”), the diagnosis and the suggested timing.
    We recommended that you schedule your appointment as soon as possible to avoid unavailability in the time period requested.

Services with specific booking methods

Services with specific booking methods
ServicesOperating Unit How to make an appointmentNotes
First radiotherapy visitsRadiotherapy049 821 2946
Mon - Fri | 10:00 - 13:00
Operating Unit reception desk
Mon - Fri | 8:00 - 13:00
Urgent radiotherapy visitsRadiotherapy049 821 2946Visits are conducted from Monday through Friday from 8:30 am to 1:00 pm with a referral for a motivated urgent visit.
Breast MRI
Diagnostic tests (needle aspiration or microbiopsy)
Breast Radiology

Operating Unit reception desk
Mon - Fri | 9:00 - 17:00
Bookings by e-mail are not accepted.
CAT
MRI
ultrasound
(priority U or B)
Radiograph (x-rays) (priority U or B)
RadiologyOperating Unit reception desk
Mon - Fri | 8:00 - 17:00
radiologia@iov.veneto.it
fax 049 821 5975
PET-CT
Scintigraphy
in Padua
Nuclear medicine (Padua)Operating Unit reception desk
medicina.nucleare@iov.veneto.it
fax 049 821 5508
Ask your primary physician to fill out the PET request form.
PET-CT
Scintigraphy
in Castelfranco Veneto
Nuclear medicine (Castelfranco Veneto)Operating Unit reception desk
medicinanucleare.cfv@iov.veneto.it
fax 0423 421 343
Ask your primary physician to fill out the PET request form.
Endoscopic examinations
in Padua
Digestive Endoscopy049 821 3142 
Mon - Fri | 13:30 - 15:00
CUP counters
prenotazioni@iov.veneto.it
Endoscopic examinations
and gastroenterological visits in Castelfranco Veneto


Urologic visits in Castelfranco Veneto
Gastroenterology

Urologic Oncology
840 800 811  
0423 728 898  
Mon - Fri | 8:00 - 18:00
Sat | 8:00 - 12:00

CUP counters in Castelfranco V.
If you book by telephone, you must specify that you request a visit/exam from the IOV.
Oncogenetic visits in Padua (endocrine/hereditary neuroendocrine tumors, hereditary-familial colorectal cancer, hereditary-familial breast and ovarian cancers, familial melanoma and hereditary cancers of the kidney)Hereditary Tumors

049 821 5503 
Mon - Fri | 12:00 - 13:30
Operating Unit reception desk in Padua
Mon - Fri | 9:00 - 13:00
segreteria.cfc@iov.veneto.it
fax 049 821 5502
A referral from the attending physician or specialist for a multidisciplinary-oncogenetic visit + psychological interview, specifying the medical query, is required
Oncogenetic visits in Castelfranco Veneto (endocrine/hereditary neuroendocrine tumors and hereditary-familial breast and ovarian cancers)
Breast Cancer Prevention Clinic
Hereditary Tumors

Oncology 2
0423 421 305
Mon - Wed | 9:00 - 13:00
049 821 5503 
Mon - Fri | 12:00 - 13:30
Operating Unit reception desk in Castelfranco V.
Mon - Wed | 9:00 - 13:00
Operating Unit reception desk in Padua
Mon - Fri | 9:00 - 13:00
ute.castelfranco@iov.veneto.it
fax 0423 421 307
A referral from the attending physician or specialist for a multidisciplinary-oncogenetic visit + psychological interview, specifying the medical query, is required
Acceptance of samplesImmunology and Molecular Oncology/049 821 5861 
Mon - Fri | 8:00 - 15:00
Urgent oncogenetic consultations for breast / ovaryImmunology and Molecular Oncology/049 821 5893 
Mon, Thu, Fri | 9:00 - 12:00

To Schedule an Appointment under Private Practice

Access to private practice (paid visits) is self-referral with the specialist of choice. A doctor’s referral is not necessary. Appointments can be requested:

  • by telephone at 049 821 5856, Monday through Friday from 11:30 am to 3:00 pm;
  • In person at the booking counter (CUP) – private practice (libero professione) at Busonera hospital, Monday through Friday from 11:30 to 15:00 (in Castelfranco Veneto there is no booking counter – private practice).

For all medical consultations or exams, it is recommended that you bring all the relative health documentation with you.

To consult the list of doctors who see patients in private practice, type of visit, costs and office hours, click here.

Methods of payment

Co-payment for specialist outpatient services (only for non-exempt citizens) and payment in full for private practice services must be made before receiving the services. Payment can be made:

  • using the automatic cash machines located at:
    • the Busonera Hospital (next to the CUP desk on the mezzanine floor or at the entrance of the Breast Diagnostic Services Unit on floor -1
    • the Radiotherapy Building
    • the San Giacomo Hospital, Castelfranco Veneto, (on the ground floor, where the ULSS 2 cashiers are also found)
    • the headquarters and the districts of ULSS 6, Ospedale ai Colli, Sant’Antonio Hospital, Hospital of Piove di Sacco, the Hospital of Padua;
  • by going to any of the Monte dei Paschi di Siena bank branches, indicating the following IBAN: IT 82 Y 01030 12134 000001100354;
  • via internet with a credit card at https://service.sanita.padova.it/PPIPadova/, entering the tax code and the “internet access code” (shown at the top right of the reservation sheet) and following the instructions provided;
  • by bank transfer, IBAN: IT 82 Y 01030 12134 000001100354, however, this payment method does not allow automatic traceability of the information for tax purposes.
    to avoid unpleasant payment reminders or penalties, the following must be reported in the reason for payment:

    • tax code of the person who benefits from the service
    • reservation number (shown at the top left in the reservation sheet)
    • date of execution of the service (example: SRFCHR65P61P089A No. 2016 1163492 dated 06/10/2016).

To collect reports and results

The results of the examinations performed on an outpatient basis can be collected at the CUP of the Busonera Hospital Monday through Friday from 8.00 to 17.30; Saturday from 8.00 to 14.00. Exceptions are the Breast Radiology reports that are delivered directly by the operative unit.
The reports of the services performed in Castelfranco Veneto are delivered to the same place directly by the doctor who performed them. For some types of reports, it is possible to ask for retrieval at the CUP of the Busonera Hospital.

The reports available online can be downloaded from the following address: https://service.sanita.padova.it/RefertiWebTme/Logout.do.

Normally, the patient must collect his/her own report. However, the patient may delegate someone to pick up the report. A duly completed and signed proxy, together with a valid identification document, in its original or copy, of the delegate and the patient, is required. The proxy form is issued at the time of booking, admission or use of outpatient services.
Failure to collect the report within 30 days from the rendered specialist service will lead to a charge for the full cost of the service provided (Article 5 paragraph 8 of Law 407 of December 29, 1990), except for cases of exams that, by their nature, require reporting times beyond the aforementioned 30 days.

Cancellations

In the case you are unable to come to your NHS appointment, and to avoid incurring the penalty required by law (payment of fine, even if exempt), you must cancel your appointment at least 3 days before doctor’s visits and 5 working days before instrumental examinations. Appointments can be cancelled:

  • in person at the specific unit or any CUP;
  • by phone 840 000 664 Monday through Friday from 7:30 to 17:00;
  • online: https://service.sanita.padova.it/DisdetteOnline/;
  • by email: prenotazioni@iov.veneto.it
  • by fax: 049 821 6330 or 049 821 5780, indicating the cancellation request and the reservation number, the type and date of the visit or examination, name, surname, date of birth of the patient and the name of the person making the cancellation.

To cancel a private practice visit, leave a voice message at 049 821 5856, following the instructions provided.