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Appointments, Test Results, Cancellations

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Appointments, Test Results, Cancellations

TO SCHEDULE AN APPOINTMENT UNDER THE NHS

To schedule an appointment for Specialist Outpatient services (first appointment, follow-up, outpatient diagnostic tests, chemotherapy/radiotherapy treatment), a referral from the treating physician (primary physician, NHS medical specialist or hospital physician) is required.

In general, at the time of booking, it is not possible to choose the specialist who will perform the service.
For all medical consultations or exams, it is recommended that you bring any diagnostic images and reports of tests or visits previously carried out at other centers and that you indicate to the doctor any pharmacological therapies in progress.

Citizens of EU and non-EU countries or Italian nationals residing abroad who are not registered with the Italian health service may undergo planned cancer diagnostic and therapeutic procedures at the Veneto Institute of Oncology. For more information click here.

By phone

PADUA

840 000 664 (from a landline phone)
049 784 9314 (from mobile phone)
Monday through Friday, from 8.00 am to 6.00 pm; Saturday from 8.30 am to 12.30 pm

CASTELFRANCO VENETO

049 784 9320
Monday through Friday, from 8.00 am to 6.00 pm; Saturday from 8.30 am to 12.30 pm

Please indicate the condition for which the appointment is requested.

Unified Booking Center (CUP) counters

PADUA

on the mezzanine floor of the Busonera Hospital
from Monday through Friday from 8:00 to 18:00; Saturday from 8:00 to 12:30

CASTELFRANCO VENETO

on the ground floor of the Ospedale San Giacomo in Castelfranco Veneto
(only for the services to be performed in that venue)
from Monday through Friday, from 8.00 am to 6.00 pm

counters of the Padova City Hospital and of the ULSS 6

By e-mail

write to: [email protected]

Attach health card, referral with the diagnostic query and, for control visits, the report from the previous visit.
Requests will be processed within 72 working hours.

SERVICES WITH SPECIFIC BOOKING METHODS

PADUA

Operating Unit: Immunology and Molecular Oncology, Experimental and Translational Basic Oncology Unit

How to deliver samples:

  • Reception desk of the Immunology and Molecular Oncology
    Immunology Building
    Mon – Fri | 8:30 – 15:00
    tel. 049 821 5861 

Operating Unit: Digestive Endoscopy

How to make an appointment:

How to make an appointment:

To book PET / CT exams, you must send the PET request form filled in by the specialist doctor who requested the exam or by your general practitioner.
To book the scintigraphies, it is necessary to send the referral and, if present, the letter from the specialist doctor who prescribed the exam.

Operating Unit: Radiotherapy

How to make an appointment:

For acceptance, the following are required: the doctor’s referral or the specialist’s prescription; the health card; ticket exemptions.

For radiotherapy checkups
only for the following pathologies:

  • breast (code 74551)
  • lymphomas (code 74553)
  • thyroid (code 74552)
  • skin (code 74556)
  • gynecological (code 74550)

call 840 000 664 or go to the CUP counters of the Busonera Hospital.

Operating Unit: Radiotherapy

How to make an appointment:

Visits are conducted from Monday through Friday from 8:30 am to 1:00 pm with a referral for a motivated urgent visit.

How to make an appointment:

  • Breast Radiology reception desk 
    Busonera Hospital, -1
    Mon – Fri | 9:00 – 17:00

Bookings by e-mail are not accepted.

How to make an appointment :

  • Radiology reception desk
    Busonera Hospital, mezzanine floor
    Mon – Fri | 8:00 – 18:00

Bookings by e-mail are not accepted.

  • endocrine/hereditary neuroendocrine tumors
  • hereditary-familial colorectal cancer
  • hereditary breast, ovary, pancreas and prostate syndrome
  • familial melanoma
  • hereditary cancers of the kidney

How to make an appointment:

A referral from the attending physician or specialist for a multidisciplinary-oncogenetic visit + psychological interview, specifying the medical query, is required.

CASTELFRANCO VENETO

How to make an appointment:

To book PET / CT exams, you must send the PET request form filled in by the specialist doctor who requested the exam or by your general practitioner.
To book the scintigraphies, it is necessary to send the referral and, if present, the letter from the specialist doctor who prescribed the exam.

  • endocrine/hereditary neuroendocrine tumors
  • hereditary breast, ovary, pancreas and prostate syndrome

Operating Unit: Hereditary Tumors

How to make an appointment:

A referral from the attending physician or specialist for a multidisciplinary-oncogenetic visit + psychological interview, specifying the medical query, is required.

Oncology and surgical oncology visits

For the first oncology or surgical visit the referral must include:

  • the words “prima visita oncologica/chirurgica oncologica” (“first oncology/surgical oncology visit”) if the patient does not have the “048” exemption (i.e. no exemptions or other exemptions);
  • the words “visita oncologica/chirurgica oncologica controllo” (“oncology/surgical oncology control visit”), specifying “primo contatto” (“first contact”) in the notes, if the patient already has the “048” exemption;
  • A B or D priority should be indicated, whenever possible.

For the oncology or surgical control visits the referral must include:

  • the words “visita oncologica/chirurgica oncologica di controllo” (“oncology/surgical oncology control visit”), the diagnosis and the suggested timing.
    We recommended that you schedule your appointment as soon as possible to avoid unavailability in the time period requested.

TO SCHEDULE AN APPOINTMENT UNDER PRIVATE PRACTICE

Access to private practice (paid visits) is self-referral with the specialist of choice. A doctor’s referral is not necessary. Appointments can be requested:

  • by telephone at 339 291 0247, Monday through Friday from 8:00 am to 6:00 pm, and 333 492 8098, Monday through Friday from 11:00 am to 3:00 pm. There is no callback.
  • By e-mail by writing to [email protected]; please indicate: the chosen professional; name, surname and other data of the user to be booked and a telephine number to be contacted. Requests will be processed within 72 working hours.
  • In person at the booking counter (CUP) – private practice (libero professione) at Busonera hospital, Monday through Friday from 3:30 pm to 7:00 pm and Saturday from 9:00 am to 1:00 pm (in Castelfranco Veneto there is no booking counter – private practice).

For all medical consultations or exams, it is recommended that you bring all the relative health documentation with you.

To consult the list of doctors who see patients in private practice, type of visit, costs* and office hours, click here.

* Prices may not be updated in real time: those in force will be communicated by the CUP at the time of booking.

METHODS OF PAYMENT

Co-payment for specialist outpatient services (only for non-exempt citizens) and payment in full for private practice services must be made before receiving the services. Payment can be made:

  • using the automatic cash machines located at:
    • the Busonera Hospital (next to the CUP desk on the mezzanine floor or at the entrance of the Breast Diagnostic Services Unit on floor -1
    • the Radiotherapy Building
    • the San Giacomo Hospital, Castelfranco Veneto, (on the ground floor, where the ULSS 2 cashiers are also found)
    • the headquarters and the districts of ULSS 6, Ospedale ai Colli, Sant’Antonio Hospital, Hospital of Piove di Sacco, the Hospital of Padua;
  • by going to any of the Monte dei Paschi di Siena bank branches and showing the booking sheet;
  • via internet with a credit card at https://service.sanita.padova.it/PPIPadova/, entering the tax code and the “internet access code” (shown at the top right of the reservation sheet) and following the instructions provided;
  • by PagoPA platform at this link; to avoid unpleasant payment reminders or penalties, the following must be reported in the reason for payment:
    • tax code of the person who benefits from the service
    • reservation number (shown at the top left in the reservation sheet)
    • date of execution of the service (example: SRFCHR65P61P089A No. 2016 1163492 dated 06/10/2016).

To collect reports and results

The results of the examinations performed on an outpatient basis can be collected at the CUP of the Busonera Hospital Monday through Friday from 8.00 to 17.30; Saturday from 8.00 to 14.00.
The Breast Radiology and Nuclear medicine (Padua) reports are delivered directly by the operative unit.
The Radiology reports are available on-line and, on request, are delivered directly by the operative unit from Monday to Friday from 10:00 to 14:00.
The reports of the services performed in Castelfranco Veneto are delivered to the same place directly by the doctor who performed them. For some types of reports, it is possible to ask for retrieval at the CUP of the Busonera Hospital.

The reports available online can be downloaded from the following address: https://service.aopd.veneto.it/portalereferti/.

Normally, the patient must collect his/her own report. However, the patient may delegate someone to pick up the report. A duly completed and signed proxy, together with a valid identification document, in its original or copy, of the delegate and the patient, is required. The proxy form is issued at the time of booking, admission or use of outpatient services.
Failure to collect the report within 30 days from the rendered specialist service will lead to a charge for the full cost of the service provided (Article 5 paragraph 8 of Law 407 of December 29, 1990), except for cases of exams that, by their nature, require reporting times beyond the aforementioned 30 days.

Proxy

CANCELLATIONS

In the case you are unable to come to your NHS appointment, you must cancel your appointment at least 3 days before doctor’s visits and 5 working days before instrumental examinations. Appointments can be cancelled:

  • by phone 840 140 301, following the instructions in the recorded message (one connection fee);
  • for the Padua venues, call 840 000 664 (from a landline phone) or 049 784 9314 (from mobile phone) Monday through Friday, from 8.00 am to 6.00 pm, Saturday from 8.30 am to 12.30 pm;
  • for Castelfranco Veneto venue, call 049 784 9320 Monday through Friday, from 8.00 am to 6.00 pm, Saturday from 8.30 am to 12.30 pm;
  • by email [email protected] indicating the cancellation request and the reservation number, the type and date of the visit or examination, name, surname, date of birth of the patient and the name of the person making the cancellation;
  • in person at the specific unit or any booking center.

You can cancel a private practice visit:

  • in person at the booking counter (CUP) – private practice (libero professione) at Busonera Hospital;
  • by telephone at 339 291 0247, Monday through Friday from 8:00 am to 6:00 pm, and 333 492 8098, Monday through Friday from 11:00 am to 3:00 pm.
  • By e-mail by writing to [email protected].

Failure to cancel

Failure to cancel the appointment involves the payment of the full rate of the service provided for by the current Tariff Nomenclature, even if the patient is exempt from the participation of health care expenses (Regional Law 30/2016 – art. 38, paragraph 12).
The medical certification certifying the inability to show up on the booked date for health reasons (for example: illness, hospitalization, accident, access to the emergency room, etc.), to avoid being charged the entire rate, must be promptly sent to the e-mail address [email protected].

Last modified: 09/04/2024 09:50

  • Last update: 9 April 2024 - 09:50
  • Ultima modifica: 09/04/2024

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